iPECS ONE is a web based unified communications & team collaboration solution that allows you to connect with your team and customers anywhere, anytime. iPECS ONE provides digital workspace to boost productivity and improve customer experience by unifying voice, messaging,
conferencing and sharing. Get work done more efficiently in iPECS ONE.
Centralized architecture – server grouping
Network diagram display and configuration
System performance monitoring – CPU, Memory, Disk etc.
System configuration – LCM, TDM, G/W status
Statistics reporting dashboard
E-mail notification – Alarm, Failure
Terminal and subscriber monitoring
Derive insights from total calls in and out and missed,
Get call durations to optimize extension utilization
Extension (terminal), trunk status display
Call response analysis – Grade of Service
Summary report – 5 min/hour/day/week/month stats
Real time monitoring for ACD groups and Hunt groups
Real time summary for agent call and group call
Instant notification – missed call threshold settings
iPECS CCX (Contact Center eXperience) is a contact center suite designed for small and medium business. iPECS CCX is a multi-channel IP contact center solutions package best integrated with iPECS Platforms. IPECS CCX consists of ACD, CTI and Reporting modules as part of the basic package and many optional value added function modules.
IPECS Attendant is the new software based IP Attendant console that extends the features of ez-Attendant with embedded soft phone function, hotel features and an improved user interface. The powerful Attendant capabilities and superb GUI are designed to improve Attendant functions for the user. IPECS Attendant simplifies call handling for Attendants with a simple click of a mouse on a PC and may operate without the need for desktop hard phone. IPECS Attendant links to local and corporate databases (MS Outlook, Excel, ACT and Goldmine) so the answering position is able to greet callers knowing who is calling. From a glance at the IPECS Attendant Monitoring Window, the receptionist views the status of users idle, busy, etc. IPECS-LIK supports up to 5 Attendant Stations, each of which can be IP Attendant (with or without the associates desk ‘hard phone’), for larger or high call-volume environments and can be used as a Centralized Attendant in networked environment. IPECS Attendant is supported for LIK Hospitality Software, as a separate product ‘PMS Attendant’ (Proprietary Management System). This application requires IPECS-LIK Hotel SW for connection.